Introduction

Emotional intelligence is a critical factor in personal effectiveness, leadership success, and organisational performance. Professionals with strong emotional intelligence are better equipped to manage stress, communicate effectively, build trust, and motivate others. In contrast, limited emotional awareness can lead to conflict, disengagement, and reduced performance across teams.

The Certificate in Advanced Emotional Intelligence training course provides a comprehensive framework for developing emotional awareness, self-regulation, empathy, and interpersonal effectiveness. Participants explore how emotions influence behaviour, decision-making, and relationships in the workplace. The course emphasises aligning emotional, mental, and physical well-being to foster resilience, encourage collaboration, and create emotionally healthy work environments. By strengthening emotional intelligence capabilities, participants enhance their ability to lead with authenticity, manage pressure, and support sustainable organisational success.

Key focus areas include:

Key Learning Outcomes

At the end of this Certificate in Advanced Emotional Intelligence training course, participants will be able to:

Training Methodology

This Certificate in Advanced Emotional Intelligence training course adopts a practical and experiential learning approach focused on real workplace situations. Participants engage with applied exercises, reflective activities, and case-based discussions to translate emotional intelligence concepts into effective behaviours. Emphasis is placed on self-reflection, skill practice, and practical application to support lasting personal and professional impact.

Certificate in Advanced Emotional Intelligence

Who Should Attend?

This Certificate in Advanced Emotional Intelligence training course is ideal for:

  • Leaders seeking to enhance emotional awareness and influence
  • Managers responsible for team performance and engagement
  • Professionals working in people-focused or leadership roles
  • Human resource and organisational development professionals
  • Team leaders aiming to improve communication and collaboration
  • Individuals seeking to strengthen resilience and interpersonal effectiveness

Course Outline

Day 1

  • History of Emotional Intelligence
  • Emotional Intelligence (EI) Defined and Applied at Work
  • Emotional Intelligence Blueprint
  • Understanding Emotional Stress
  • Stressors On Our Lives
  • Anxiety and Depression
  • Understanding Healthy Human Development
  • Applying the Erikson’s Stages of Psychosocial Development
  • Improving Self-esteem
  • Creating Positive Relationships
  • Growing Our Self-awareness
  • Breaking Communication Barriers
  • Eustress and How It Affects Us
  • Building a Solid Foundation
  • Mental Strategies

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

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FAQs

The course focuses on developing emotional intelligence skills to improve leadership effectiveness, communication, and workplace relationships. 

Yes. Managing emotional stress, resilience, and well-being are key components of the course.

Yes. The course is valuable for professionals at all levels who work with people and teams.

Yes. Emotional awareness, empathy, and communication skills are central to the learning outcomes.

Absolutely. Emotional intelligence principles are universally applicable across roles, sectors, and organisational contexts.

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