Certificate in Operational Excellence

Introduction

Operational excellence is a critical driver of organisational competitiveness, profitability, and long-term sustainability. In complex operating environments, organisations must go beyond isolated improvement initiatives and adopt a holistic approach that integrates strategy, processes, people, and culture. Without this alignment, improvement efforts often lead to sub-optimisation, limited impact, and resistance to change.

The Certificate in Operational Excellence training course provides professionals with a structured framework to drive operational improvement across the value stream. Participants explore how lean principles, process optimisation, and performance management tools can be applied within the right organisational culture to deliver measurable results. The course emphasises leadership responsibility, employee engagement, and disciplined execution to ensure that improvement initiatives contribute directly to strategic goals, customer value, and operational efficiency.

Key focus areas include:

• Operational excellence frameworks and performance alignment
• Lean principles and process optimisation techniques
• Project and process management for operational improvement
• Cultural leadership and change to sustain excellence