Introduction

Healthcare environmental and hospitality services play a vital role in maintaining safe, efficient, and high-quality healthcare environments. From facility management and environmental safety to hospitality services and patient support functions, these teams directly contribute to patient experience, operational performance, regulatory compliance, and organisational reputation. As healthcare organisations continue to face increasing operational complexity, service leaders must be able to identify problems quickly, make informed decisions, and implement effective solutions that support quality and safety objectives.

This training course provides healthcare professionals with practical tools, analytical frameworks, and structured methodologies to address operational challenges, improve decision quality, and strengthen compliance with healthcare standards. Participants will explore proven problem-solving techniques, quality management systems, ISO standards, healthcare accreditation requirements, and continuous improvement approaches that support operational excellence across healthcare environmental and hospitality services.

Key focus areas include:

Key Learning Outcomes

At the end of this Creative Problem Solving & Decision Making for Healthcare training course, participants will be able to:

Training Methodology

This training course adopts a highly practical and interactive approach that combines expert-led instruction, healthcare case studies, group discussions, problem-solving workshops, and applied exercises. Participants will work through realistic healthcare scenarios to strengthen analytical thinking, decision-making capability, and operational improvement skills while developing solutions that can be applied directly within their workplace environments.

Creative Problem Solving & Decision Making for Healthcare

Who Should Attend?

This Creative Problem Solving & Decision Making for Healthcare training course is designed for:

  • Service Managers and Transformation Executives
  • Supervisors, Team Leaders, and Administrators
  • Environmental and Safety Professionals
  • Quality Management Professionals
  • Hospitality Service Professionals
  • Frontline Healthcare Support Teams

Course Outline

Day 1

Problem-Solving & Decision-Making Foundation

  • Definitions & Overview
  • Problem Solving Analysis Tools
  • Decision Making Tools
Day 2

Competency Framework for Problem Solving

  • Working together
  • Leading Change
  • Accelerating Learning
  • Growth Mindset Tools
Day 3

Problem Solving Methodologies

  • The Six Step Problem Solving Model
    • Define the Problem.
    • Determine the Root Cause(s) of the Problem.
  • Kepner-Tregoe (K-T) Methodology
    • Situation Appraisal
    • Decision Analysis
Day 4

Understanding and Using ISO Standards

  • Purpose and Scope
    • ISO 9001:2015: Quality Management System
    • ISO 14001: 2015: Environmental Management System
  • Annex SL Fundamentals
  • Leadership responsibilities and Commitment
  • Performance Evaluation and Improvement
Day 5

Understanding and Using Hospital National & International Standards

  • Healthcare Quality Improvements
  • Healthcare Environmental, Health and Safety
  • Joint Commission International (JCI) Accreditation Standards for Hospitals
  • Saudi Central Board for Accreditation of Healthcare Institution (CBAHI) standards

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

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