Introduction

Periods of disruption can test even the most experienced leaders. Organisations that navigate crises successfully rely on leaders who can remain composed, communicate with clarity, and make effective decisions when the stakes are high. The ability to lead through uncertainty is now a critical capability for organisational success and continuity.

Leading Through Crisis training course develops the leadership, communication, and decision-making skills required to guide organisations effectively through complex crises and high-pressure situations.

This training course provides practical approaches for understanding crisis dynamics, leading response teams, managing stakeholder expectations, and maintaining organisational resilience. Participants will strengthen their leadership effectiveness while learning how to support teams, sustain morale, and create a clear path forward during challenging times.

Key focus areas of this Leading Through Crisis training course include:

Objectives

At the end of this Leading Through Crisis training course, participants will be able to:

Training Methodology

This training course combines expert-led instruction, interactive learning, group discussions, practical exercises, applied scenarios, and real-world examples. Participants will strengthen their crisis leadership capabilities through collaborative learning activities that encourage knowledge sharing, reflection, and practical application.

Leading Through Crisis

Who should Attend?

This Leading Through Crisis training course is designed for:

  • Crisis Management Team Members
  • Emergency Response Managers
  • Team Leaders
  • Operations Managers
  • Project Managers
  • HSSE Managers
  • Risk Managers
  • Business Continuity Managers
  • Security Managers
  • Process Safety Managers
  • Incident Response Coordinators
  • Senior Executives

Course Outline

Day 1

No organisation is immune from crisis, recognition of this is essential for leaders to create a crisis-resilient culture.

  • Definition and nature of a crisis, how to recognise a crisis-prone organisation
  • Advising the C-suite of all the potential critical risks
  • Reactions to crises – a set of models to help you understand yourself & team
  • Personal response to crisis - qualities of leaders in times of crisis - a self-audit
  • Leadership skills - Creating a pro-active crisis management culture
  • Leadership skills - How to manage the “denial-curve”
  • Leadership skills - How to avoid “Group-think”
  • Example of corporate self-inflicted Crises & Discussion
Day 2

Leading Teams & Organisations Through Crisis

  • Six key steps for achieving effective Team Management in a Crisis
  • Team makeup, who are the key members
  • Crisis Communications – how to avoid the ten most common mistakes
  • Using social media to keep ALL your stakeholders informed
  • How to keep your team motivated, focused, and productive in a crisis
  • Building a culture of self-reliance in crisis and remote working situations
Day 3

Basically, leadership in a crisis comes down to the skills, abilities and decision-making of you and your team.

  • Rational Human Behaviour in a Crisis
  • Individual and Collective Psychology in a crisis
  • Individual and collective Decision-making in a crisis
  • Techniques for managing stress - your own and your team’s
  • How different personalities respond to crises and how you can help them through it
  • How personal experience can help or hinder your leadership in a crisis
  • Working with emotional intelligence in a crisis
Day 4

Operations, Emergency Response, and Incident Command

  • Discuss the three main levels: Strategic, Tactical and Operational
  • Core Roles & Responsibilities: Analysis of the whole team
  • Delegation through mission-based leadership
  • Opportunity in times of crises – looking beyond the horizon
  • Setting a clear, inspiring vision for exiting the crisis
  • Managing the new ‘Business as Usual’ in the return to ‘normality’
Day 5

Training & Exercising of your Crisis Management Team CMT

  • How to build a culture of learning and development during a crisis
  • “One size does not fit all” - How to identify “role-specific” training for the CMT
  • What Crisis “Drills” can be considered from a provided list
  • Investigate the many types of Crises Exercises that are available
  • Exercising, selecting the most appropriate type of event and objectives
  • Using scenario planning to look at potential future events
  • Overview of the Course
  • Individual Action Plans

Ready to Take the Next Step?

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FAQs

Crisis situations introduce uncertainty, urgency, and heightened stakeholder expectations. Leaders must often make important decisions with incomplete information while maintaining confidence, trust, and stability across their organisations. This training focuses on the additional skills required to lead effectively when normal operating conditions no longer exist.

Participants learn practical frameworks and structured approaches that support effective decision-making during complex and rapidly evolving situations. The training examines how stress, emotions, and human behaviour influence judgement and provides techniques that help leaders assess options, manage risks, and make sound decisions.

The training is valuable for leaders and professionals responsible for crisis management, emergency response, business continuity, risk management, security, operational leadership, and organisational resilience. It also benefits individuals preparing for leadership responsibilities during critical incidents and major disruptions.

Effective crisis response depends heavily on team performance. Participants explore methods for maintaining motivation, strengthening communication, managing stress, improving collaboration, and ensuring team members remain focused on organisational priorities throughout challenging situations.

Participants will strengthen their ability to recognise emerging threats, communicate with stakeholders, lead crisis response teams, manage emotional pressures, coordinate decision-making processes, and support organisational recovery efforts. These skills can be applied immediately in both operational and strategic leadership roles.

Organisations gain leaders who are better prepared to manage uncertainty, protect business continuity, and guide teams through difficult circumstances. Enhanced crisis leadership capability supports stronger preparedness, improved stakeholder confidence, more effective communication, and greater organisational resilience when facing future challenges.

GRC Academy training courses are delivered in leading international business destinations, including London, Amsterdam, and Dubai. Sessions are hosted in carefully selected four- and five-star business hotels with professional meeting facilities that support focused learning, interaction, comfort, and confidentiality.

View All Training Locations

GRC Academy provides both online and in-person options for all our training courses. Participants may join interactive virtual sessions or attend scheduled courses in major international locations, allowing them to select the option that best suits their professional commitments and availability.

GRC Academy develops customised in-house training courses that address each organisation’s strategic priorities, operational environment, and workforce capability requirements. Our team works closely with clients to tailor the course content, learning outcomes, and practical emphasis.

These tailored courses are designed to strengthen organisational capability, improve team performance, and support measurable and sustainable outcomes. For customised in-house training enquiries, please contact the GRC Academy Customer Service team at [email protected]

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