Introduction

Effective negotiation and conflict management are critical skills for achieving both personal and organisational success. In increasingly complex business environments, professionals must be able to navigate competing interests, manage disagreements constructively, and influence outcomes that support organisational objectives. The ability to negotiate effectively often distinguishes high-performing individuals and organisations from their peers.

The Negotiation and Conflict Management in Organisations training course provides a practical and strategic framework for understanding negotiation dynamics and conflict resolution processes. Participants explore the principles, behaviours, and techniques that underpin successful negotiations while developing greater awareness of their own negotiation styles and approaches.

Through practical exercises, real-world scenarios, and interactive learning activities, participants strengthen their ability to manage difficult situations, build collaborative relationships, and achieve outcomes that create value for all stakeholders.

Key focus areas include:

Key Learning Outcomes

At the end of this Negotiation and Conflict Management in Organisations training course, participants will be able to:

Training Methodology

This training course adopts a highly interactive and practice-oriented learning approach that combines case studies, role-play simulations, self-assessments, group discussions, and facilitated workshops. Participants apply negotiation and conflict management concepts through realistic exercises and practical scenarios designed to strengthen confidence, improve performance, and support immediate workplace application.

Negotiation and Conflict Management in Organisations

Who Should Attend?

This Negotiation and Conflict Management in Organisations training course is designed for:

  • Ambitious Professionals
  • Management Teams
  • Team Leaders
  • Team Members
  • Administrators
  • Business Professionals involved in stakeholder engagement
  • Individuals seeking to strengthen negotiation and conflict management capabilities

Course Outline

Day 1

Breaking Down the Negotiation Process

  • The Fundamental Requirements of Negotiation
  • Power Dispersal and the Development of Negotiation Theory
  • Causes of Organisational Conflict
  • Conflict Escalation and Steps to Prevent It
  • Managing Conflict – The Five Primary Strategies
  • The Dichotomy of Negotiation – Competing and Cooperating
  • Gaining Personal Insight - Negotiation Style Assessment
  • Negotiation as a Mixed Motive Process
Day 2

Implementing Practical Negotiation Strategies

  • Effective Practical Negotiation Strategies
  • Competitive Value Claiming Negotiation Strategies – Cutting the Pie
  • BATNA, Reserve Point, Target Point
  • Opening Offers, Anchors, Concessions
  • Cooperative Value Creating Negotiation Strategies – Baking a Bigger Pie
  • Identify Interests, Information, Diagnostic Questions & Unbundling Issues
  • Package Deals, Multiple Offers and Post-settlement Settlements
  • Categorising Negotiation Outcomes
Day 3

Preparation Templates, Sources of Power & Key Mediation Techniques

  • Preparation Template - Planning to Negotiate
  • Internal & External Preparation, Synthesis and Situation Assessment
  • Identifying and Leveraging Negotiating Power
  • Mediation in Context – Negotiation, Mediation, Arbitration and Litigation
  • Mediation as a Facilitated Negotiation
  • Practical Mediation Techniques to Resolve Disputes
  • Dealing with Confrontational Negotiators
Day 4

Communicating to Maximise Negotiation Effectiveness

  • Communication Style – Packaging Information for Maximum Influence
  • Active Listening Skills in Negotiation
  • Communicating through Body Language
  • Interpreting Body Language and Nonverbal Behaviour
  • Communicating within Negotiation Teams
  • Improving Negotiation Team Performance
  • Ethics and Negotiation
Day 5

International and Cross Cultural Complexities

  • What is culture and how does it affect negotiating norms?
  • Hofstede’s Cultural Dimensions
  • Advice for Cross Cultural Negotiations
  • Unique Features of International Agreements
  • Building a Deal – What to Remember?
  • Applying Learning to a Range of Organisational Situations
  • Summary – Building a Better Negotiating Organisation

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

Ready to Take the Next Step?

Reserve your slot today and start your learning journey with us.

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