Supplier Relationship Management

The course helps procurement and supply professionals manage supplier relationships more systematically according to strategic importance, performance and risk. Participants learn how to strengthen governance, communication, accountability and collaboration while protecting commercial interests.

Supplier segmentation helps organisations distinguish between strategic, preferred and transactional suppliers and allocate management attention accordingly. The course examines how segmentation can guide governance, review frequency, collaboration and resource commitment.

Participants learn how to establish supplier objectives, KPIs, service standards and scorecards. The course also examines performance reviews, corrective actions and supplier-development measures where performance falls below expectations.

The course covers operational, financial and commercial supplier risks together with dependency, continuity and resilience considerations. Participants learn how to identify exposures early and develop proportionate responses.

Participants examine escalation, negotiation, conflict resolution, corrective action plans and relationship recovery. The emphasis is on resolving issues constructively while maintaining contractual accountability and protecting organisational interests.

Strategic suppliers may contribute through innovation, process improvement, cost optimisation, resilience and sustainability initiatives. The Supplier Relationship Management course helps participants identify where deeper collaboration can create measurable mutual value.

The course examines performance indicators, relationship reviews, supplier value, risk, service outcomes and improvement progress. Participants learn how to assess whether a supplier relationship is delivering the expected commercial and operational benefits.

GRC Academy training courses are delivered in leading international business destinations, including London and Dubai. Sessions are hosted in carefully selected four- and five-star business hotels with professional meeting facilities that support focused learning, meaningful interaction, comfort and confidentiality.

GRC Academy develops customised in-house training courses that address each organisation’s strategic priorities, operational environment, and workforce capability requirements. Our team works closely with clients to tailor the course content, learning outcomes, and practical emphasis.

These tailored courses are designed to strengthen organisational capability, improve team performance, and support measurable and sustainable outcomes. For customised in-house training enquiries, please contact the GRC Academy Customer Service team at [email protected]