Introduction

Organizations today operate in increasingly competitive environments characterized by rising customer expectations, technological advancement, and continuous pressure to improve efficiency. Achieving sustainable growth requires organizations to optimize their operations, eliminate inefficiencies, and create a culture focused on performance improvement and value delivery.

The Improving Operational Performance and Productivity training course provides participants with practical frameworks, analytical tools, and improvement methodologies used by leading organizations worldwide. It focuses on identifying performance gaps, streamlining processes, improving productivity, and enhancing organizational effectiveness through structured improvement initiatives.

By combining operational excellence techniques with stakeholder engagement and change management practices, this training course enables participants to drive measurable improvements, reduce costs, improve quality, and deliver greater value to customers and stakeholders.

Key focus areas include:

Key Learning Outcomes

At the end of this Improving Operational Performance and Productivity training course, participants will be able to:

Training Methodology

This training course utilizes a practical and highly interactive learning approach that combines case studies, workshops, exercises, discussions, and real-world applications. Participants apply operational improvement tools to representative business scenarios and their own organizational challenges, enabling immediate transfer of learning into workplace performance improvement initiatives.

Improving Operational Performance and Productivity

Who Should Attend?

This Improving Operational Performance and Productivity training course is designed for:

  • Engineers
  • Team Leaders
  • Middle Managers
  • Department Heads
  • General Managers
  • Project Managers

Course Outline

Day 1

Performance Improvement Drivers and Enablers

  • What drives and what enables performance improvement?
  • Your Organisation’s Performance Improvement Goals
  • World-class Improvement Tools
  • Discovering Improvement Opportunities through Observation and Effective Questioning
  • Quantifying Performance Improvement Opportunities
  • Reducing Cycle Times and Increasing Throughput
Day 2

Collecting, Analyzing and Presenting Performance Data

  • Optimizing Prime Movers
  • Removing Bottlenecks
  • Collecting Data on Current and Potential Performance
  • Aligning Objectives, Measures and Targets to Organizational Strategy
  • Analyzing Performance Data and Presenting it in a Compelling Way
  • The 5S Performance Improvement Approach
Day 3

Delivering Improvement Programmes

  • Spaghetti Diagrams
  • Pareto Analysis and the 80:20 Rules
  • Root Cause Analysis
  • Facilitating Problem Solving Sessions
  • Creating Improvement Plans and Steering Improvement Programmes
  • Identifying and Eliminating Delays
  • Capturing Savings
  • Introduction to Process Mapping
Day 4

Process Re-engineering

  • The Principles of Process Mapping and Process Re-engineering
  • End-to-End Process Improvement
  • Improving Organization Structure
  • Apply Process Mapping and Re-engineering to One of Your Processes
  • Outsourcing Decisions - Guidelines to Ensure Success
  • The 7 Wastes
Day 5

Implementing Change

  • The Change Questionnaire
  • Why people avoid or oppose change?
  • Practical Strategies for Leading People through Change
  • Opening the Door to Change - Addressing the 5 Forces of Change
  • How to deliver the change required to improve performance in your organization?
  • Review

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

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