Introduction

Operational excellence is defined by the consistent ability of an organisation to meet stakeholder expectations while achieving high levels of performance, efficiency, and value creation. It extends beyond operational performance to include cultural alignment, sustainability, and continuous improvement across all organisational functions.

The Operational Excellence through Lean Six Sigma training course provides a structured approach to achieving excellence through the application of Lean Six Sigma principles and tools. It focuses on eliminating waste, reducing process variation, and improving quality while supporting a broader cultural shift towards fact-based decision-making and performance excellence.

Participants will gain both methodological knowledge and practical tools to design and implement improvement initiatives that enhance efficiency, strengthen organisational capability, and support long-term excellence objectives.

Key focus areas include:

Key Learning Outcomes

At the end of this Operational Excellence through Lean Six Sigma training course, participants will be able to:

Training Methodology

This training course uses an interactive, practice-oriented approach combining expert instruction, group discussions, and hands-on application of Lean Six Sigma tools. Participants will engage in case-based exercises to reinforce learning and apply improvement techniques to real operational scenarios.

Operational Excellence through Lean Six Sigma

Who Should Attend?

This Operational Excellence through Lean Six Sigma training course is designed for:

  • Operations Managers and Process Owners
  • Organisational Excellence, Quality, and Improvement Specialists
  • Production and Manufacturing Engineers
  • Project and Performance Improvement Managers
  • Supervisors and Team Leaders involved in process change

Course Outline

Day 1

Understanding Organisational Excellence

  • What is organisational excellence?
  • Origins and development of organisational excellence
  • Common features of international Excellence Models and Awards
  • The Deming Model, Malcolm Baldrige Award and EFQM Model
  • Limitations of current models of Excellence
  • Where does Lean Six Sigma fit in?
Day 2

The Lean Six Sigma Approach

  • Origins and history
  • The ISO 18404 international standard
  • The infrastructure for implementing Lean Six Sigma
  • The place of Lean within Lean Six Sigma
  • Making Lean Six Sigma appropriate in the 21st Century
  • Business case for Lean Six Sigma
Day 3

Applying Lean Six Sigma in achieving Organisational Excellence

  • Which aspects of organisational excellence does Lean Six Sigma cover?
  • What does it not address?
  • Making Lean Six Sigma a key direction within your pursuit of organisational excellence
  • Considering the bigger picture
  • Defining the required competencies
  • Where and how to start
Day 4

Planning Improvement

  • Operational excellence as a strategic objective
  • The differences between implementing continuous and continual improvement
  • The place of project-by-project improvement
  • Lean Six Sigma in Hoshin planning
  • Standardising and documenting successful practices
  • Developing and selecting improvement solutions
  • Validating improvements
  • Planning and management for organisational excellence
  • The common errors
  • The Organisational excellence assessment process
  • What Excellence Assessors look for
Day 5

Implementation

  • Managing change
  • Integrating Lean Six Sigma into organisational culture
  • Linking process improvements to business strategy
  • Selecting and managing improvement portfolios
  • Balancing short-term fixes with long-term gains
  • Developing leadership support for improvement
  • Future trends in operational excellence
  • Action plan for post-course implementation

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

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