Introduction

Quality assurance and control are fundamental to ensuring that organisational outputs consistently meet customer expectations and regulatory standards. Effective quality systems go beyond inspection and correction to embed a culture of prevention, continuous improvement, and performance excellence.

The Quality Assurance and Control training course provides participants with a comprehensive understanding of quality management principles, methodologies, and improvement frameworks such as Total Quality Management (TQM), Lean, Six Sigma, and international excellence models. It focuses on building both technical capability and leadership awareness to support sustainable quality improvement.

Participants will learn how to apply structured quality tools, strengthen team performance, and develop a culture that supports continuous improvement, accountability, and operational excellence.

Key focus areas include:

Key Learning Outcomes

At the end of this Quality Assurance and Control training course, participants will be able to:

Training Methodology

This training course uses an interactive and participative learning approach combining expert instruction, group discussions, case studies, and practical exercises. Participants will engage in hands-on activities designed to apply quality tools and improvement techniques to real organisational scenarios, ensuring immediate workplace relevance.

Quality Assurance and Control

Who Should Attend?

This Quality Assurance and Control training course is suitable for:

  • Senior Management
  • Quality Assurance and Quality Management Professionals
  • Department Managers
  • Team Supervisors
  • Human Resource Managers
  • Training Managers
  • Customer Service Professionals

Course Outline

Day 1

Introduction to Quality Assurance and Control Improvement Techniques

  • Overview and Learning Objectives
  • Quality Assurance and Control Principles
  • The Concept of Total Quality Management
  • The Origin and Philosophy behind Total Quality Management (TQM)
  • Deming's Fourteen Points
  • Understanding Six Sigma Methodology
  • Lean Principles
  • Obstacles to Implementing Total Quality Management (TQM)
  • Traditional Management vs. Total Quality Management
  • Introduction to Multiple Quality Improvement Techniques
Day 2

Principles of Quality Assurance and Control

  • The Core Principles in Achieving Total Quality Management
  • Prevention Not Correction
  • Customer-focused Quality
  • Establishing a Vision, Mission and Policy
  • Identifying Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork
  • Team-building and Leadership Exercise
  • Enhancing Verbal and Non-verbal Communication Effectiveness
Day 3

Techniques for Quality Assurance and Control Improvement

  • Process Improvement
  • Benchmarking: A Point of Reference
  • The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
  • Cause and Effect
  • Pareto Chart
  • Control Charts
  • Practical Scenarios of Implementation of Improvement Ideas
  • Methods that Stimulate Creative Thinking
  • Measuring Results
  • Cost of Quality
Day 4

Implementing a Culture of Quality – The Role of Total Quality Management

  • Putting Principles into Practice
  • Leadership: Taking Ownership of the Quality Leadership Philosophy
  • Total Quality Management as leadership principle
  • Tips for Developing and Coaching Quality Leaders / Employees
  • Implement a Business Strategy driven by  your Customers
  • Focusing on Continuous Improvement – The Role of Audit and Review
  • “Top-down” Leadership Commitment and Involvement
  • Barriers to TQM Organizational Culture Change
Day 5

Benefits of Quality Assurance and Control Improvement – Improvement Activities for Your Organization

  • Benefits of Implementing Total Quality Management, "best practices"
  • To the Customer – Improved Quality
  • To the Employee – Increased Satisfaction
  • To the Organization – Better Performance
  • The Importance of Attitude and Professional Development
  • Setting SMART Objectives for Continuous Improvement
  • Outlining an Action Plan of Possibl Improvement of Ideas for the Organisations

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

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