The Fundamentals of ISO 22320:2018

Introduction

Effective incident and emergency management requires more than rapid reaction; it depends on clear structures, coordinated decision-making, and consistent communication across organisations and stakeholders. ISO 22320:2018 establishes internationally recognised guidelines for incident management, applicable to incidents of any scale, complexity, or cause. It focuses on enhancing the ability of organisations and authorities to manage emergencies through structured leadership, coordination, information management, and continuous improvement.

This Fundamentals of ISO 22320:2018 training course provides a comprehensive introduction to the standard and its practical application within organisational and societal security contexts. Participants develop a clear understanding of how ISO 22320 supports preparedness, response, and recovery by defining roles, responsibilities, and processes that enable effective incident control. The course also addresses the importance of interoperability between agencies, ethical considerations, and legal responsibilities during emergency situations.

By linking ISO 22320 requirements with real-world incident scenarios, this training course enables professionals to strengthen emergency management capabilities, improve coordination across functions and organisations, and embed structured incident management practices aligned with international best practice.

Key areas covered include:

• Core principles and structure of ISO 22320:2018
• Incident command, coordination, and information management
• Preparedness, response operations, and recovery considerations
• Continuous improvement through training, exercises, and lessons learned