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Introduction Key Learning Outcomes Training Methodology Who Should Attend? Outline

Introduction

A significant proportion of organisational risk originates from people-related factors, including misconduct, unmanaged grievances, misuse of authority, and inconsistent application of standards. Managers and supervisors are often the first to notice early warning signs, yet uncertainty about how and when to intervene can allow small issues to escalate into serious incidents with reputational, legal, and cultural consequences.

The People Management, Conduct and Risk Responsibility Course builds practical capability in managing people-related risk with professionalism and confidence. It focuses on setting and reinforcing behavioural standards, recognising conduct risk signals, holding difficult conversations, applying fair and consistent processes, and escalating appropriately. The emphasis is on defensible action that protects individuals, teams, and the organisation while strengthening leadership credibility.

Key focus areas include:

Recognising conduct and culture risks early
Setting and enforcing clear behavioural standards
Managing sensitive people issues with fairness and evidence
Escalating and collaborating effectively with HR and compliance

Key Learning Outcomes

At the end of this People Management, Conduct and Risk Responsibility training course, participants will be able to:

Analyse conduct and culture risks and respond at an early stage
Apply clear behavioural standards consistently across teams
Manage sensitive people issues with professionalism and documentation discipline
Escalate appropriately and collaborate effectively with HR and compliance functions
Reduce recurring people-related issues through preventive leadership practices
Strengthen accountability while protecting individuals and organisational integrity

Training Methodology

This People Management, Conduct and Risk Responsibility training course uses realistic conduct scenarios, facilitated discussions, and structured role-play to build confidence and consistency. Participants work with practical conversation models, documentation templates, and application planning to ensure people-risk management practices transfer directly to real team environments.

Who Should Attend?

This People Management, Conduct and Risk Responsibility training course is ideal for:

Managers responsible for overseeing behaviour, conduct, or performance
Leaders handling grievances, complaints, or sensitive people issues
Professionals operating in high-integrity or high-reputation environments
Managers seeking greater confidence in difficult conversations
Supervisors working closely with HR or compliance while retaining accountability
Team leaders responsible for ethical standards and conduct oversight

Course Outline

Day 1

Conduct and culture as core management responsibilities
Behaviour standards: clarity, consistency, and enforcement
The manager’s role in preventing ethical drift
Warning signs: what managers often miss early
Build your team conduct expectations and boundaries

Day 2

Conflicts of interest, gifts, hospitality and misuse of authority
Fairness and consistency: reducing risk from uneven management action
Managing confidentiality and sensitivity appropriately
Documentation discipline: what to capture and why
Case lab: early intervention before issues escalate

Day 3

Difficult conversations: structure, tone, and outcomes
Performance vs conduct: knowing the difference
Managing pushback, denial, manipulation and minimisation
Coaching vs formal action: choosing the right response
Role-play: conduct conversation with clear next steps

Day 4

Grievances, complaints and escalation pathways
Working with HR: collaboration without abdication
Investigations: what managers must do and must not do
Protecting people: psychological safety and duty of care
Scenario simulation: complaint from receipt to escalation

Day 5

Sustaining standards: making conduct part of daily leadership
Culture-building habits: meetings, feedback, recognition, consequences
Managing team morale during tough actions
Personal plan: how you will reduce people risk in your area
Commitments, peer review, and workplace transfer plan

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.